| Problem | Possible Causes | Remedies |
| Printer does not power on. | Power supply not connected or switched on | Connect or switch on supply Check connection or change cable and test |
| Bad cable or loose connection | Change power point and get supply checked | |
| Carriage does not move after power on | Loose connections between components within the printer | Check connections if you are familiar with them or call engineer |
| Internal problems | Call engineer | |
| Does not print during self test | Loose connections between components within the printer | Check connections if you are familiar with them or call engineer |
| Internal problems | Call engineer | |
| Prints a blank line after each line | Switch is set to add a line after each line is printed | Change switch settings; refer to the printer manual for exact details |
Troubleshooting the Printer